Terms

Pricing

Unlike most retailers we have decided to keep our pricing as simple as possible - all our products cost $399. We like this approach because it is transparent to you, and straight forward for us. We don't plan to offer 'sale' prices, coupons or anything else; what you see is what you get! Sometimes we have shower screens in damaged boxes - we will not ship these (even if we are out of stock) but we will sell them at a discount to customers who wish to collect them.

Ordering and payment

You can order in the following ways:

• Through the website. You can place an order any time through the website by paying using a credit card or PayPal account if you have one. Please note that as of 10.25.2010 we have stopped taking Amex credit cards because they have increased their fees significantly. It is still possible to use an Amex card to make a payment by setting up a paypal account and linking it to your Amex card; that way we avoid the Amex fees.
• By mail. You are welcome to place orders by mailing a check to us but please allow time for the check to clear our account before we ship to you.
• By phone. We accept credit card orders over the phone (312-239-8937).
• In person. If you are in Chicago we'll accept cash in person. This is by appointment only, please call ahead to arrange.

Please don't send cash in the mail.

Shipping and leadtime

We normally ship using UPS Ground service to mainland US. If you purchase a shower screen which is in stock we normally ship it within one business day and shipping normally takes between one and four business days, depending on ZIP code. If the model you purchase is on back order you can get an up to date estimate of when your shower screen is expected to ship from our Chicago warehouse by clicking on this link. We will ship it as soon as it becomes available, normally the same day. We don't charge anything for handling. You can also collect from us by arrangement for no additional charge.

Damages

All our shower screens are handed to UPS in brand new boxes. Very occasionally things go wrong during shipping and damages result. As a condition of sale, we kindly ask our customers to inspect their new shower screen package when it arrives for signs of shipping damage and to inspect the shower screen itself as soon as the box is opened. Please notify us as soon as conveniently possible if anything is amiss so we can rectify the situation. Thank you for your cooperation.

Returns

We offer a 30 day refund policy - provided the shower door has not been removed from the packaging you can return it within 30 days of delivery and we'll cheerfully give you a full refund less shipping costs. Please contact us for further details.